Terms & Conditions

Painted Kitchen Company – Terms & Conditions

These Terms & Conditions set out the basis on which we supply your kitchen. Please read them carefully, as placing an order with us confirms your acceptance of these terms.

1. Measurements & Order Accuracy

  • All orders are based on the measurements you provide. Please double-check all dimensions before signing off your order.

  • The signed order form is the definitive record of what will be manufactured. If it’s not on the order form, it will not be included.

  • Any changes must be requested in writing and confirmed by us in writing before they are valid.

2. Production & Changes

  • Production begins approximately 6–8 weeks before your agreed delivery date.

  • Changes requested within 6 weeks of delivery may result in delays or additional costs if items have already been built.

  • Errors and omissions in our documents (quotes, invoices, etc.) may be corrected without liability.

3. Payments

  • To reserve a delivery slot, a £1,000 non-refundable deposit is required.

  • A further payment to bring the total deposit to 50% of the order value is due no later than 8 weeks before delivery when your order is signed off and agreed.

  • The remaining 50% balance is due the week before delivery. No goods will be released without full payment.

  • Failure to meet these deadlines will delay your delivery.

4. Delivery

  • Delivery is to ground floor only, unless agreed otherwise.

  • It is your responsibility to advise us in advance of any access issues (e.g. narrow lanes, low bridges, limited site access).

  • Delivery teams are not permitted to:

    • Remove gates, doors, windows, or fence panels.

    • Lift cabinets over obstacles or through windows.

    • Carry cabinets across hazardous or unstable ground.

  • If access is not suitable, we will offer kerbside delivery. If items must be returned to our workshop, an additional delivery charge will apply.

  • Kitchens must be checked off against the delivery note at the time of delivery. Any issues must be reported within 48 hours.

5. Storage & Delays

  • If delivery is delayed due to your building works or other circumstances, payment must still be made in full by the original delivery date.

  • If storage is required, we charge £150 per week, payable before redelivery.

  • Delivery dates are given in good faith. We cannot accept liability for losses caused by delays (e.g. tradesmen costs). Please only book trades once your order has been delivered and checked.

6. Ownership of Goods

  • Goods remain the property of Painted Kitchen Company until paid for in full.

7. Damage, Faults & Tolerance

  • All items must be inspected on delivery and any issues reported within 48 hours. Claims after this time cannot be accepted.

  • Our liability is limited to repairing or replacing faulty or missing items and delivering them to the original address.

  • We are not responsible for third-party costs or consequential losses (e.g. contractor charges).

  • Due to the nature of timber, dimensions may vary by up to ±2mm. Wood will expand and contract with its environment; please allow items to acclimatise on site.

8. Cancellations & Returns

  • Orders may be cancelled up to 45 days before delivery without penalty.

  • Cancellations after this time will incur charges for any work already completed.

  • Returns are accepted for resaleable goods only, subject to a 35% restocking and administration charge. Return transport is your responsibility.

9. Specification & Appliances

  • Specifications may change from time to time for product improvements or supply reasons.

  • Please check appliance manufacturer instructions to ensure correct clearances and fitting.

10. Contractors

  • Any recommended designers, fitters, or other contractors are suggested in good faith. Painted Kitchen Company accepts no responsibility for their work.

11. Mistakes & Workshop Delays

  • While rare, mistakes and delays (e.g. machinery breakdowns, staff absence) can occur. We will remedy these as quickly as possible but are not liable for fitting costs or project delays.

12. Worktops

  • If we arrange templating for worktops, you (or your representative) must be on site to answer questions.

13. Care & Maintenance

  • Please refer to our website FAQs for guidance on caring for your kitchen, especially where underfloor heating or newly plastered rooms are involved.

Summary:

  • Double-check your measurements.

  • Pay deposits and balances on time.

  • Report any issues within 48 hours of delivery.

  • Ensure site access is suitable before delivery.

  • Do not book trades until your order has arrived and been checked.